Help Center

We’re here to assist you with all your questions and concerns. Browse the topics below or contact us directly for personalized support.

How do I place an order?
Simply browse our collection, select your items, and click ‘Add to Cart.’ Once you're ready, proceed to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Please contact us immediately if you need to modify your order.

What are the shipping options?
We offer Free Shipping on orders over $69.99, along with Standard, Expedited, and International shipping options. Visit our Shipping Methods & Costs page for more details.
How long will delivery take?
Standard shipping takes 5-10 business days, expedited shipping takes 2-5 business days, and international shipping may take 7-14 business days depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use the tracking number to follow your order’s journey to your doorstep.

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, unworn, and in their original packaging. Visit our Return Policy page for more information.
How do I make a return or exchange?
Please contact our support team at contact@lavidast.com to initiate a return or exchange. You will receive instructions and a return shipping label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned items.

Do I need to create an account to place an order?
Yes, creating an account is required to place an order. Having an account allows you to track your orders, manage your shipping information, save your favorite items, and enjoy a faster checkout experience.
How is my personal information protected?
Your privacy is important to us. We use secure encryption to protect your data. Read our Privacy Policy for more details.

Need further assistance?
We’re here to help! Reach out to our customer service team via email at contact@lavidast.com. We are available 24/7 to respond to your questions, address concerns, and assist you with any issues. Whether you need help with an order or have general inquiries, our team is always ready to provide support.

500g Heavy-duty Fleece Shoulder Down Hoodie Without Drawstring